Page 85 - Annual Report 2019

82 ANNUAL REPORT 2019 CORPORATE SERVICES

Innovation and Improvement
Khedma – an internal mobile application Government digital transformation

In October 2018, the Regulatory Authority began to Following the migration of the testing and development environments
develop a mobile application that is integrated in its of its business applications to the cloud-based Azure service in 2018,
Enterprise Resource Planning platform. “Khedma”, which the Regulatory Authority took substantial steps to be fully cloud-based
will be launched for both iOS and Android operating by 2020. The migration of the Regulatory Authority’s infrastructure,
systems in early 2020, will provide employees with applications, and systems was completed this year. This digital
greater flexibility to manage employee data and requests, transformation initiative, supported by the Ministry of Transportation
accelerate business processes and increase their efficiency. and Communication, was thoroughly planned, designed and
Employees will be able to apply for and approve leave implemented with certain controls to ensure the confidentiality,
requests and submit business and personal expense integrity and availability of the Regulatory Authority’s data as well as
claims remotely, among many other processes, on smart compliance with the Qatar National Information Assurance policy.
phones and tablet devices from anywhere in the world.
Qatar 2022 cybersecurity assessment
New website and web accessibility initiative
The Supreme Committee for Delivery and Legacy conducted a
A collaboration between Corporate Communications and cybersecurity capability and maturity assessment for the Regulatory
Information Technology, the website, which was developed Authority, comparing results to the framework developed to address
throughout 2019, will feature a new look, content, images cybersecurity requirements for the FIFA World Cup 2022. Their
and e-forms for a better customer service experience. The assessment placed the Regulatory Authority’s cybersecurity system
website, which will launch in the first quarter of 2020, will and practices among the top 10 organisations in Qatar.
also be equipped with accessibility features to improve
the browsing experience of people with disabilities.