Page 81 - Annual Report 2020

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Customer Dispute Resolution Whistleblowing (Protected Reporting)

Scheme Key Statistics 2020
The Regulatory Authority’s whistleblowing framework

outlines appropriate mechanisms for making

confidential reports about alleged wrongdoing by QFC
Stage in CDRS Process 1 Jan – 31 December 2020
authorised firms or persons connected with these

Enquiries (whether in or outside jurisdiction) 53* firms. These anonymous reporting mechanisms provide

confidentiality, anonymity, and protection for persons

Out of scope matters 18 making reports, and help foster a climate whereby
employees are more likely to report or seek guidance

Matters assessed or under assessment 35* regarding potential or actual wrongdoing without fear

of retaliation by their employer, such as immediate

Matters referred to adjudicator 1 termination or ongoing harassment on the job.

Matters finalised by adjudicator 2^

Whistleblowing Key Statistics 2020
* includes three matters carried over from 2019

^ includes one adjudication relating to a 2019 matter, finalised in 2020

Stage in WB Process 1 Jan – 31 December 2020

Enquiries (whether in or outside jurisdiction) 11*

Out of scope matters 3

Matters under assessment 5 ^

Matters closed 3

* includes two matters carried over from 2019
^ includes one matter carried over from 2019

T ABLE OF C ONTENT S