Page 78 - Annual Report 2019
P. 78
75 ANNUAL REPORT 2019 POLICY AND ENFORCEMENT
Customer Dispute Resolution Scheme:
Summary of complaints 1 January – 31 December 2019
Enquiries to CDRS (whether in or outside jurisdiction) 85*
Out of scope matters 37
CDRS matters assessed or under assessment 48*
CDRS matters referred to adjudicator 06
CDRS matters finalised by adjudicator 05
*includes four matters carried over from 2018
